FAQ

My order has shipped but I can't track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email us at cs@tesshandbags.com. Most in-stock orders are processed within 24 hours of the time they are received and the average process/shipping time is 7 - 10 business days.   

What courier service will Tess use?

Tess uses USPS for US based orders and International Registered mail for International orders.  Tess will use its discretion to determine the best courier for each order, and reserves the right to change couriers without prior notice.

What is your Return/Exchange Policy?

We offer a 30-days 100% satisfaction guarantee on our products. Please see our returns policy for details.   

What forms of payment will you accept?

We accept payment by Visa, MasterCard, American Express, Paypal.

What currency will you charge my credit card? 

All transactions, regardless of shipping country, will be charged in US currency (USD) only.

Will I have to pay customs taxes on my shipment?

Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers. Tess cannot make any guarantees or estimate on whether any shipments will or will not be required to pay customs-related levy. Please contact your local customs office for more information.

Is your site secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server, so that only data to and from these sources can be valid.

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

What happens to my order if it can't be delivered by the courier service and is returned to Tess?

All shipments returned to Tess are considered "undeliverable". When we receive undeliverable shipments, Tess will notify customers via email to arrange for reshipment.    All re-shipments will be charged shipping fees.

Can I cancel items after I've placed an order?

Once an order has been placed, we do not allow for order or item cancellation. We kindly suggest that you read the product information carefully before confirming your order.

What if my ordered items are not in stock?

We will try our best to restock your item(s) as soon as possible. If the items are no longer available, we will inform you promptly and remove the item(s) from your order. Unavailable items will not be charged to your account.